Frequently Asked Questions

• How to recover VAT?

  No VAT applies to the types of works we carry out on this website and in the different countries of residence of our translators.

  In the United Kingdom, for instance, it is included in Schedules 1 and 3 of the Value Added Tax Act 1994.

  For further information, you can contact the translators with whom you think you will be working directly.

• Is it possible to get an invoice?

  The website does not provide any invoicing system because it gathers freelance translators having their own accounting and invoicing system.

  However, you can obviously ask for an invoice directly from translators.

• Is there a minimum project size?

  Yes, the estimate system will adjust or check the size of your estimate and will inform you of any inconsistency.

• Why can’t I see my files when I click to estimate them?

  By default, the file estimating tool only shows the types of files corresponding to the selected type of project.

  You may have chosen a wrong type of project.

• Why does estimating tool refuse to estimate some files?

  The estimating tool checks that the types of files correspond to the selected type of project.

  You may have chosen a wrong type of project.

• Why does estimating tool show me an input area?

  Some formats may be difficult to estimate with a simplified system.

  You can enter an approximated size.

  In any case, we will check it with more adapted tools.

• Why doesn’t the estimated size correspond to the one I measure?

  Some formats may be difficult to estimate with a simplified system.

  You can correct the estimation by modifying the project size.

  In any case, we will check it with more adapted tools.

• Why is the estimate not working?

  If you are browsing through Internet Explorer or a Windows Phone (it’s the same browser), it is likely that the estimate system does not work.

  We are sorry about this, but we do sincerely prefer to advise you to change your browser (to Firefox, for instance) than to adapt to a decadent browser.

  If you cannot change browsers, know that the system also works, less smoothly, by deactivating JavaScript completely.

• Can I ask you another question?

  Of course, we grouped here the most frequent questions, but you can write to This email address is being protected from spambots. You need JavaScript enabled to view it., the website founder, who usually answer quickly.

  Furthermore, you can also check the main FAQ.